Power companies 'let customers down'

Written By Unknown on Senin, 30 Desember 2013 | 19.12

30 December 2013 Last updated at 06:57 ET

Some power companies "let their customers down badly" over Christmas, the environment secretary has said.

Owen Paterson's comments came as the Energy Networks Association said all of the houses that lost power during the Christmas storms had been reconnected.

At the height of the storms, on Christmas Eve, more than 150,000 properties were cut off.

Meanwhile, road and rail troubles persisted as the Met Office warned of more gales and heavy rain on Monday.

Transport problems on Monday included:

  • A landslip between Dorking and Horsham means there are no rail services between Gatwick Airport and London, with the route not open for "a fair period of time", Southern Railways said.
  • Pre-Christmas landslips in four separate locations have meant there are no rail services between Petersfield in Hampshire and Haslemere in Surrey.
  • Flooding in Wales has caused disruption to train services.
  • No trains running on the Isle of Wight due to flooding.
  • One lane closed on the M48 Severn Bridge due to strong winds.
  • A section of the M77 in Glasgow closed because of flooding.
  • Fallen trees caused the closure of the A36 in Hampshire and the A35 in Dorset. Both were later reopened.

The South East was worst-hit by the power failures, with tens of thousands of homes in north Wales and Cumbria also left without power because of the storms, which caused huge travel disruption and flooding in the run-up to Christmas.

Environment secretary, Owen Paterson

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Environment Secretary Owen Paterson: "Some of the companies did not perform"

About 600 homes still had no electricity at the start of Sunday but the last of them was reconnected on Sunday evening, the ENA said.

Mr Paterson told BBC Breakfast power companies should have been aware that the Environment Agency was warning of severe weather in the run-up to Christmas.

"Quite clearly some of the power companies let their customers down badly," he said.

"It seems obvious at this stage that they let too many of their staff go away for the Christmas holiday, they didn't have enough people manning the call centres and that wasn't acceptable."

'Typical' winter storm

Forecasters say the latest storm pushing in from the Atlantic will cross the UK from west to east on Monday.

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The Met Office has issued an amber warning for rain in Strathclyde and south-west Scotland and Lothian Borders, telling the public to be prepared for the risk of flooding.

There is also a yellow warning - the lowest of the three - for wind in Wales, north-west and north-east England, Yorkshire and Humber, the East Midlands, south-west England and London and the South East.

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Weather information

From the BBC:

Elsewhere:

There are yellow warnings for rain in Wales, Northern Ireland, south-west England and much of Scotland.

BBC Weather forecaster Laura Gilchrist said that, although the Met Office had issued warnings, Monday's storm would "typical" for this time of year.

She said the rain was "not expected to cause further flooding in areas affected last week".

The Environment Agency has seven flood warnings in place in England where flooding is expected and 106 flood alerts, where people should be prepared for possible flooding.

The Scottish Environment Protection Agency has 20 flood warnings in place and nine flood alerts.

The unsettled weather looks set to continue into the new year after the Met Office issued a yellow warning for rain on New Year's Day, affecting southern England and western Scotland.

Mr Paterson said it was important that power companies and local councils had "adequate staff" to cope with any emergencies that might crop up.

He added: "We've made it very clear they have clear responsibilities to their customers and to their electors and we expect them to perform."

At the weekend, one of Britain's biggest power distributors, UK Power Networks, promised to increase compensation payments to customers who had lost power in the Christmas Eve storm.

The firm said it would will increase payments for 48 to 60-hour outages from £27 to £75 for those affected on Christmas Day.

Meanwhile, the Civil Aviation Authority said it was talking to Gatwick Airport to establish whether it could have done more to help passengers who were stranded over Christmas after power problems at its north terminal affected check-ins.


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