Energy market faces competition probe

Written By Unknown on Kamis, 26 Juni 2014 | 19.12

26 June 2014 Last updated at 12:32

The UK's energy market is to face a full investigation by the Competition and Markets Authority (CMA), the regulator Ofgem has announced.

The probe will last 18 months and is expected to include a look at the profits of the six largest suppliers.

Ofgem said in March it intended to refer the industry to the CMA.

"This will help build consumer trust and confidence in the energy market." said Ofgem chief executive Dermot Nolan.

"Now is the right time to refer the energy market to the CMA for the benefit of consumers.

"There is near-unanimous support for a referral and the CMA investigation offers an important opportunity to clear the air."

In March an Ofgem report questioned the effectiveness of competition in the market and recommended a full inquiry. It was then required by law to consult other interested parties before making a final referral.

Ofgem also wants the CMA to examine whether there is sufficient competition between the large energy providers, and whether consumers who do not switch supplier are being set higher prices.

Energy UK, which represents the largest energy companies, said it welcomed the investigation. "The competition inquiry will allow us to put to bed the toxic debate and shine a light on the progress the industry has already made" said its chief executive Angela Knight.

And she added: "There are now more companies than ever in the market, switching is on the up especially to smaller suppliers and the industry is making it easier than ever for customers to engage with their company."

Switching

Earlier this month Ofgem reached agreement with the energy companies to make it easier for customers to switch supplier. Under the agreement customers will be able to switch energy supplier within three days by the end of the year.

Anyone who wants to switch must be given a two-week cooling-off period for the chance to change their mind, before the three-day process starts.

Next-day switching should be in place by the end of 2018 at the latest.

At present, the switching process can take five weeks, including the two-week cancellation period.

'No stone unturned'

Consumer groups welcomed today's announcement.

"This is a watershed moment for the broken energy market and millions of people struggling to cope with spiralling bills," said Richard Lloyd, executive director of the consumer group, Which.

"The investigation must leave no stone unturned in establishing the truth behind energy prices, and while it takes place Ofgem must continue its renewed, tougher approach to protecting consumers. Energy companies must also not wait for the outcome of this inquiry but make urgent changes now to do better by their customers," he said.


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